Vancouver International Airport (YVR) has lost its preeminent status as the best airport in North America -- a title it’s held for more than a decade.
For the first time in 12 years, YVR’s ranking dropped from first to second-best place, according to Skytrax, a consultancy firm that runs airline and airport review, and ranking North America’s 154 facilities every year.
Seattle-Tacoma International Airport (SEA) took the top spot following its implementation of a broad range of terminal improvements that benefit customer experience, according to Skytrax.
SkyTrax said the airport awards are based on a survey completed by customers and the data was complied from the answers of 13.5 million questionnaires. The survey topics are extensive, listing more than 40 categories including baggage delivery times, availability of luggage trolleys, terminal comfort and cleanliness.
“While we have had the honour and privilege of holding the title of Best Airport in North America for a record 12 years in a row, this year it’s time for us to congratulate another deserving airport—well done to our neighbours to the south, Seattle-Tacoma International Airport,” read a media release from YVR.
YVR spokesperson also noted that they will look ahead with a focus on serving the community and advancing their work to build a greener future.