Passengers traveling through Vancouver International Airport on Monday may have experienced significant delays as Air Canada experienced a network outage nationwide.
Shortly before 9 a.m., YVR tweeted about the issue and Air Canada confirmed its service interruptions via Twitter shortly after.
Air Canada is experiencing technical issues with their computer systems nationwide. Passengers advised to check with AC for updates. Thanks for your patience as our partners address the issue.
— Vancouver Airport (@yvrairport) March 12, 2018
We're currently experiencing an interruption at our customer Contact Centres and https://t.co/9y0kvWG2OP. We apologize for any inconvenience and are working towards restoring our service as quickly as possible. Thank you for your patience.
— Air Canada (@AirCanada) March 12, 2018
Some travellers were frustrated by the extensive delays and long line ups.
Been sitting inside the plane on Flight 234 to YYG since 8:30am. Only offered water twice. No food. Should not have boarded the passengers manually when the system is down. Could at least be eating and waiting inside the airport.
— Nima Sarhangpour (@srhngpr) March 12, 2018
Fantastic - four hour delay and then @AirCanada just cancels our flights.
— Henry (@HenryWhitfield) March 12, 2018
Best part? Just two customer service agents...
Can they make it more of a mess at @yvrairport?
Some travellers were impressed with how the airport handled the delays, however.
Pretty cool of the @yvrairport crew with CEO Craig Richmond handing out refreshments to the passengers waiting on #AirCanada.#YVR Best in North America#details @GlobalBC @NEWS1130
— iAmitKhanna (@iAmitKhanna) March 12, 2018
I gotta give it to the flight crew of @AirCanada 103 & ground crew @yvrairport this morning. They jointly handled deplaning a full 777 swiftly, pleasantly & efficiently, amidst a massive computer outage on the ground.
— Melissa Madian (@MelissaMadian) March 12, 2018
At around 2:00, Air Canada posted to Twitter that all of their systems were back online. Delays have continued, however, as airports across the country continue to catch up. For updates, follow @yvrairport on Twitter.
