Richmondite Susanna Garrido doesn’t live near Seafair, but she still drives halfway across the city to visit a certain Safeway supermarket.
But, with all due respect to the grocery store chain, it has little to do with the products on sale.
Instead, it’s because of someone called Sean, an employee who genuinely cares about customers, according to Garrido.
Last week, Garrido said she was shopping with her two little girls at Safeway, and her daughters were helping her place groceries on the checkout counter belts.
Sean, who was working there, asked them, “could you please give me a minute” and then he came back with cake pops from Starbucks for the two girls.
“He said ‘I am proud of them because they are so great to help out their mom and you don’t see that every day. I just want to appreciate what they are doing for you.’
“It was so unexpected and so sweet. I was so shocked because it never happened to me before,” said Garrido, adding that she now visits Safeway’s Seafair store just because of Sean.
Garrido later shared her experience on the Community of Richmond Facebook group, but she didn’t expect the post to receive the overwhelming feedback it did, with over 200 likes and more than 60 people commenting about how great Sean is.
Another Richmond resident, La Toya Barrington, came across the post and decided to take it a step further by screenshotting all comments and turning them into a book.
“Customer service can be such a hard and underappreciated job sometimes because I work in the same industry as well... So I decided to do something with all those comments so whenever he has a bad day, he can remember the whole community of people who love him and that he touched somebody’s life,” said Barrington.
Barrington is now rallying support from the community to work on the project to show appreciation to Sean.