“All of our services are designed to help families through one of the most personal and challenging stages in life,” says Andrew Knapman, Location Manager at Forest Lawn Funeral Home, a proud part of the Dignity Memorial® Network. “We help people plan their funeral service, and we support the bereaved.”
As the largest funeral home and cemetery provider in Canada and the United States, Dignity Memorial® is able to offer a full range of funeral, burial, and cremation services to residents in Richmond and the Lower Mainland.
“Because of our size, we have the ability to provide more options,” says Andrew. “Whenever we learn something in one of our communities, we’re able to bring it across the network to other communities we serve.”
Andrew notes that Dignity Memorial® prides itself on one other advantage: “We’re a professional brand and we focus on customer service almost exclusively,” he says. “JD Power, one of the largest survey companies in North America, assigned us a rating of 950 out of 1000 for customer satisfaction, which earned Dignity Memorial® an award in 2015.”
“It’s a good feeling to know that your customers are really happy with the service you provide.”
“We’re here to help,” says Andrew. “We’re never here to sell. Instead, we’re here to educate so people know what’s available—so they can feel they are getting the best value and the best service.”
To find out more about making arrangements with either Forest Lawn or Ocean View funeral homes, call 1-800-34-DIGNITY or go to www.forestlawn-burnaby.com and www.oceanviewfuneral.com. Forest Lawn is at 3789 Royal Oak Ave. and Ocean View is at 4000 Imperial Street.