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Customer care remains the goal at Q2 Hair Salon & Barber

Salon adjusted to the COVID-19 pandemic to keep health, safety and customer satisfaction in balance
Q2 Hair Salon
Photo via iStock.

Customer care and satisfaction have been at the top of the list since day one at Q2 Hair Salon & Barber in Blundell Centre.

And, while the delivery method may have evolved over the past 14 years in business, the goal has always been to have happy clients who receive professional results in a safe and caring environment.

The impact of the COVID-19 pandemic is a good example of that.

In response to keeping their clients safe and healthy, the salon shut down for a short while during the early stages of the outbreak.

When it was time to re-open, Q2 Hair Salon & Barber adhered to all provincial health regulations, which meant customers were required to wear a mask when they entered the salon.

Additionally, customers were requested to sanitize their hands and have their temperature taken before they were permitted to enter.

“Plus, we ensured all hair styling stations were properly cleaned and disinfected before and after they were used to ensure they were safe for everyone,” says salon owner Vanessa Nguyen.

Changes were also made inside the salon to reduce capacity - going from five to three chairs - to help enforce social distancing requirements.

“We cut the number of chairs we used to keep people spread far enough apart and as safe as possible,” Nguyen says. “And it worked well.”

Now, as health regulations have eased, Q2 Hair Salon & Barber has welcomed back its customers while still keeping the environment as safe as possible.

“We are still providing professional hair cuts and styling services for men and women, but have stopped our chemical services and beard trimming, which we used to offer,” Nguyen says.

“During the pandemic, we had to adjust to a different way of providing a service to our valued customers, and we’d like to thank everyone who has supported us during this difficult time,” Nguyen says. “They have been very understanding, and we want to ensure them the best and most caring service when they come back.”

For more information about Q2 Hair Salon & Barber and how they can take of your hair styling needs in a safe and professional manner, visit

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