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Online trumps in person

The Editor, I went to the Richmond Library today in person, and stood in line to get a library card. I'm told by the person at the desk that I have to apply online first.

The Editor,

I went to the Richmond Library today in person, and stood in line to get a library card.

I'm told by the person at the desk that I have to apply online first.

Does this seem stupid to anyone else?

In the library's defense, I was also unable to book a bowling lane in person at The Zone either.

Anyway, still don't have a library card and won't be going bowling after all.

John Ligtenberg Richmond