Dear Editor,
While shopping at a big box store in North Richmond, a gent got down on his hands and knees on the cement floor to pull out four packages of light bulbs for my husband and myself.
Sadly, the paid customer service gent just pointed and walked away refusing to help. My 73-year-old husband has Parkinson’s as well.
The manager explained his staff’s behaviour as “cultural differences.” The sales clerk was Asian, but as Canadian as I am. Are “cultural differences” a good reason for a paid employee to not help a customer?
But thanks to the gent who was so helpful, it made the day a lot better with his help. We appreciate his kindness!
Roberta Putnam
RICHMOND
