Letter: ‘Cultural difference’ in Richmond no excuse

Dear Editor,

While shopping at a big box store in North Richmond, a gent got down on his hands and knees on the cement floor to pull out four packages of light bulbs for my husband and myself. 

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Sadly, the paid customer service gent just pointed and walked away refusing to help.  My 73-year-old  husband has Parkinson’s as well.

The manager explained his staff’s behaviour as “cultural differences.”  The sales clerk was Asian, but as Canadian as I am. Are “cultural differences” a good reason for a paid employee to not help a customer?

But thanks to the gent who was so helpful, it made the day a lot better with his help. We appreciate his kindness! 

Roberta Putnam


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