Letters: Friends come to the rescue

Dear Editor,

They say that no one really knows what goes on behind closed doors. A case in point was the drama that unfolded after a Nov. 15, 2021, flood devastated Rotary Hospice House on No. 4 Road, the home away from home, for our Richmond palliative care residents. The water rose up and the residents and our nursing staff were evacuated.

Where they would go was uppermost in our minds until we were offered the top floor of the new Fraserview Retirement Community on Williams Road. Fraserview wholeheartedly welcomed our staff and palliative residents, and everyone was transferred and moved on the same day. Yes, it was not ideal, but it was a stopgap measure and supported us in the hospice palliative care work so critical for people at the end of their lives.

We would just like to take this opportunity to say a very great “thank you” to their manager Sylvia and her valiant staff who opened their home to us and helped us work without surprises and free from roadblocks that could have so easily had us going sideways, especially during the pandemic.

We are back in our remediated facility and continue to provide the City of Richmond with the very best hospice palliative care.

Our terrific staff, led by our outstanding director of care, Jane, and supported by our diligent and caring executive director, Elizabeth, have had an experience like no other and all of them rose to the occasion, but you can bet that all of them are very glad to be back.

Jennifer Dufour 

RICHMOND