Dear Editor,
I’m writing about my experience at a particular bank, but it probably applies to most. If you have business there, you had best pack a lunch.
Lineups of 12 or more people are common, and with the closure of the “business teller,” waits of 30 minutes (or more), have become the norm, as the three or (sometime) four tellers try to cope!
The reason? The recent financial report of this particular bank itself has a quarterly profit of $1.2 billion, an increase of four per cent over last year.
It seems that service to patrons has become irrelevent, and profit is the only factor in their operation.
The excuse they provide is that patrons are changing their banking habits — yeah, try telling that to the people waiting in the lineup for an interminable time.
And to think, this bank was repeatedly voted, in the past, as one of Richmond’s best.
How times have changed as sheer greed overcomes service to customers.
Terrence Murphy
Richmond
