Dear Editor,
It is human nature to complain when things go wrong in our municipality but rarely do the many things that go right get the same attention. I would like to relate two recent pleasant experiences.
This past Thursday, I alerted Richmond traffic management to a failed amber light at the pedestrian crossing at No. 1 Road and Springfield Drive. Within two hours, I received a response that the light had been replaced and the crosswalk was back in operation. Kudos to the efficiency of our Traffic Management Centre!
On Friday I was concerned about a friend who lives alone. When I was unable to locate the building manager and uncertain what to do, I contacted 9-1-1 who politely redirected me to our local RCMP detachment. Within half an hour, two constables were on the scene to investigate (which ended happily, by the way).
I am grateful for the care and professionalism of Constable Daniel and his colleague and for Operator 3485 for his calmness and helpfulness.
It is reassuring to know such fine people serve our community so competently and responsibly.
Mark Nielsen
RICHMOND
